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GRID
Trading Support Operator EMEA
Remote · Full time · Mid level
About the role
Support sportsbook customers and internal teams with GRID's Odds products and trading services. Investigate queries and resolve issues to ensure customer satisfaction.
What you’ll do
• Act as primary contact for sportsbook customers. • Respond to queries and operational alerts promptly. • Support questions on fixture and market coverage. • Gather and validate information on reported issues. • Escalate issues to internal teams when needed.
What you’ll bring
• Experience in customer-facing support or operations. • Strong attention to detail. • Excellent written and verbal communication. • Ability to learn new products and workflows quickly. • Interest in esports, betting, or data-driven products.
Posted 8 hours ago