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City of Philadelphia
Technical Support Specialist
Philadelphia, PA, United States · On-site · Full time · Mid level
$60k / year
About the role
Provide desktop and end-user technology support primarily for PHDC and DPD users. Manage hardware, software, connectivity issues, and lifecycle of desktop technology assets.
What you’ll do
• Provide day-to-day technical support for PHDC and DPD users. • Manage incidents and service requests via TeamDynamix and other tools. • Diagnose and resolve hardware, software, and connectivity issues. • Deploy and maintain desktop and peripheral hardware. • Coordinate vendor repairs, warranties, and equipment purchases.
What you’ll bring
• Bachelor's degree in Computer Science or related field. • Two years technical support experience in desktop or help desk environment. • Experience troubleshooting hardware, software, and connectivity issues. • Experience with service management or ticketing systems. • Experience managing IT asset inventory and lifecycle.
Life at City of Philadelphia
Offers comprehensive health coverage, paid vacation, sick leave, holidays, and retirement savings options. Eligible for tuition discount and wellness programs.
About City of Philadelphia
City of Philadelphia is a large public employer focused on delivering effective government services through innovation and technology.