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Socket
Technical Support Engineer
Remote · Australia · Full time · Mid level
About the role
Provide technical support to developers and security teams in APAC. Troubleshoot issues, guide customers, and improve support resources.
What you’ll do
• Own inbound support tickets during APAC hours. • Troubleshoot integration issues across Socket's products. • Send detailed reports to Engineering when needed. • Explain scan results and risks to developers and stakeholders. • Build support resources and spot recurring issues.
What you’ll bring
• 2+ years in technical support or TAM at B2B SaaS. • Experience with developer-facing products or Linux troubleshooting. • Comfortable with terminal, code, JSON, and scripting. • Understanding of developer workflows and CI/CD pipelines. • Clear written English and habit of documenting solutions.
Life at Socket
Offers market competitive salary, equity, comprehensive health benefits, flexible time-off, paid parental leave, and remote-first culture with quarterly off-sites.
About Socket
Socket helps developers and security teams ship faster by managing open source code securely. Trusted by top organizations and backed by $125M funding.