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Samsara
Technical Support Engineer II
Bengaluru, India · Hybrid · Full time · Mid level
About the role
Provide world-class hardware and software support to customers as part of Tier 2 support. Troubleshoot complex issues and improve support processes.
What you’ll do
• Become expert on Samsara’s IoT product portfolio. • Troubleshoot and resolve medium to high complexity issues. • Respond timely to meet SLA goals. • Author and maintain customer knowledge base articles. • Collaborate with Engineering and Product teams.
What you’ll bring
• B.S. in Computer Science or technical field. • Minimum 5 years technical support experience. • Fluent English required. • Strong customer service and communication skills. • Experience with APIs and mobile apps.
Life at Samsara
Flexible working model with hybrid office presence. Competitive compensation with bonuses and equity. Inclusive culture supporting career growth.
About Samsara
Samsara provides a Connected Operations Cloud platform using IoT to improve safety, efficiency, and sustainability in physical operations globally.