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Fresh Prints
Technical Support Engineer
Remote · The Philippines · Full time · Mid level
About the role
Provide technical support to e-commerce clients using the testing platform. Troubleshoot issues and deliver excellent customer service.
What you’ll do
• Respond promptly to customer inquiries. • Troubleshoot technical issues and identify root causes. • Manage 20–30 open customer conversations. • Collaborate on escalated or complex issues. • Contribute to internal knowledge-sharing.
What you’ll bring
• Experience in technical or customer support. • Excellent communication and problem-solving skills. • Ability to multitask and manage time effectively. • Experience in e-commerce or SaaS is a plus. • Comfortable providing weekend support.
Life at Fresh Prints
Competitive salary and equity packages with flexible vacation and PTO.
About Fresh Prints
Fresh Prints is a New York-based, fully remote company helping fast-growing companies build teams globally through its subsidiary Frontier.