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Axon
Technical Support Engineer
Scottsdale, Arizona, United States · Hybrid · Full time · Mid level
About the role
Provide technical support to law enforcement customers, troubleshoot Axon devices and systems, and assist tier 1 support team. Resolve complex technical issues and improve customer experience.
What you’ll do
• Work closely with law enforcement customers. • Provide frontline email & phone support. • Research and troubleshoot device and system issues. • Assist tier 1 support team and train. • Participate in on-call rotation for critical escalations.
What you’ll bring
• Bachelor’s degree or equivalent experience. • 3 years technical support experience. • 3 years SaaS experience. • Familiarity with mobile app ecosystems and debugging tools. • Must pass CJIS background check and maintain clearance.
Life at Axon
Fast-paced, challenging, and meaningful work environment with ownership and growth opportunities. Committed to diversity and inclusion.
About Axon
Axon develops devices and cloud software focused on safety and justice, aiming to protect life and support law enforcement.