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SupportYourApp
Technical Support Consultant
Remote · Morocco · Contract · Mid level
About the role
Provide technical support via email and chat, troubleshoot product issues, and guide customers through solutions. Manage multiple conversations efficiently while maintaining quality and escalate complex issues when necessary.
What you’ll do
• Provide technical support via email and chat. • Troubleshoot product issues step-by-step. • Identify issue source: bulb, app, connectivity, setup, or user. • Document interactions and troubleshooting steps. • Escalate unresolved technical issues.
What you’ll bring
• Excellent English communication skills (C1 level). • At least 1 year technical customer support experience. • Tech-savvy with strong troubleshooting skills. • Critical thinking and practical problem-solving. • Personal computer with stable internet connection.
Life at SupportYourApp
Flexible schedule and fully remote cooperation. Inclusive international environment with responsive leadership and no time-tracking requirements.
About SupportYourApp
SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies worldwide since 2010, supporting clients in 60 languages across diverse industries.