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Qualtrics
Technical Support Analyst
Chicago, Illinois, United States · Hybrid · Full time · Entry level
$66k–$80k / year
About the role
Provide frontline technical support by diagnosing issues, troubleshooting, and triaging system problems. Collaborate with internal teams to ensure platform stability and client satisfaction.
What you’ll do
• Serve as primary contact for technical requests. • Perform routine system checks and validations. • Diagnose access and configuration issues. • Collaborate with Implementation and Customer Success teams. • Maintain documentation on common issues and solutions.
What you’ll bring
• 1–2 years technical support or helpdesk experience. • Basic knowledge of SQL, APIs, JSON, Unix/Linux. • Experience with ticketing systems and workflows. • Bachelor’s degree or equivalent experience. • Strong written and verbal communication skills.
Life at Qualtrics
Comprehensive health benefits, continuous skill development, paid time off, 401(k) with match. Hybrid work model with three in-office days per week.
About Qualtrics
Qualtrics creates software for experience management used by over 18,000 clients globally, focusing on customer and employee experience solutions.