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DeepHealth

Technical Services Engineer

Remote · Full time · Mid level

$90k–$100k / year

About the role

Provide expert support and troubleshooting for healthcare IT systems. Coordinate projects and improve support processes.

What you’ll do

• Serve as primary contact for customer communication. • Provide second-level support for healthcare IT systems. • Respond to user inquiries via multiple channels. • Monitor support queue and assign tickets. • Collaborate with IT, Product, and Engineering teams.

What you’ll bring

• 5+ years IT support experience. • Bachelor’s degree or equivalent in IT or Healthcare Informatics. • Strong customer relationship and call center skills. • Proficiency in Windows and Linux system administration. • Experience with healthcare IT systems and ticketing.

Posted 2 hours ago