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Jamf
Technical Customer Support Associate
Remote · Poland · Entry level
About the role
Provide technical and account support for Jamf products during night, weekend, and bank holiday shifts. Assist customers via phone, chat, and email with troubleshooting and integration issues.
What you’ll do
• Respond to customer inquiries via chat, email, and phone. • Diagnose and resolve technical and account issues. • Escalate customer requests when necessary. • Develop understanding of Jamf products and best practices. • Participate in ongoing training sessions.
What you’ll bring
• Fluency in English (B2/C1). • Basic technical knowledge and software aptitude. • Experience with CRM and support tools. • Strong problem-solving and communication skills. • Ability to work night shifts on weekends and bank holidays.
Life at Jamf
Jamf offers a flexible, respectful culture with a focus on work-life balance and career growth. Recognized as a top workplace with strong support for employees.
About Jamf
Jamf provides Apple device management and security solutions for workplaces and schools, enabling automated deployment and management of Apple products worldwide.