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Unisys
Tech Service Desk
Remote · United States · Full time · Entry level
About the role
Provide first level support via telephone and other media to resolve software, hardware, and network issues. Ensure high first contact resolution and document incidents accurately.
What you’ll do
• Provide 1st level telephone and media contact support. • Resolve customer software, hardware, and network issues. • Document calls and incidents accurately. • Assign incidents to correct support groups. • Support multiple clients professionally.
What you’ll bring
• High School diploma or relevant certifications. • 1-2 years related experience. • 6 months IT Service Desk experience. • Experience with MS Office, Exchange, Windows networks. • Knowledge of data and voice network concepts.
Life at Unisys
Offers unlimited paid time off, 401(k) match, healthcare, HSA matching, and learning opportunities. Supports work-life balance.