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PEAKE Technology Partners
Support Services Technician
Remote · Philippines · Full time · Entry level
About the role
Provide front-line technical support to healthcare clients in a managed services environment. Resolve IT issues and maintain service desk operations with high client satisfaction.
What you’ll do
• Provide technical support via phone, email, portal, and remote tools. • Troubleshoot desktops, laptops, printers, mobile devices, and healthcare apps. • Log and document service requests accurately in ConnectWise. • Perform account provisioning, password resets, and access management. • Escalate complex issues to Tier 2 or specialized teams.
What you’ll bring
• High school diploma required; IT degree preferred. • 6+ months IT support experience, MSP preferred. • Knowledge of Windows, macOS, Microsoft 365. • Basic networking concepts (DNS, DHCP, VPN). • Strong troubleshooting and communication skills.
Life at PEAKE Technology Partners
PEAKE offers a team culture focused on continuous improvement and exceptional client experience. They prioritize predictable service delivery and strong collaboration.
About PEAKE Technology Partners
PEAKE Technology Partners is a managed services provider supporting healthcare organizations with scalable IT support and service desk solutions.