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Canonical
Support Engineering Manager
Remote · Mid level
About the role
Manage a professional support team delivering technical solutions and customer satisfaction. Lead operational control, team development, and continuous improvement in support services.
What you’ll do
• Manage support team skills development and performance. • Control operations, shift scheduling, and KPIs. • Ensure SLA compliance and professional customer responses. • Act as customer escalation contact. • Contribute to support knowledge base and process improvements.
What you’ll bring
• Extensive Linux CLI technical experience. • Leadership and team management experience. • High customer focus and confidence under pressure. • Fluent in English, preferably bilingual. • Knowledge of Linux Desktop, OpenStack, or Public Cloud.
Life at Canonical
Distributed work environment with biannual in-person team sprints. Personal learning budget of USD 2,000 yearly. Annual compensation review and performance bonuses. Employee Assistance Programme and travel opportunities.
About Canonical
Canonical is a pioneering tech firm behind Ubuntu, a leading open source platform for AI, IoT, and cloud computing. It operates globally with a remote-first culture and high standards for excellence.