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Metasys
Support Engineer Internship
Remote · Internship · Entry level
About the role
Provide technical support and customer advocacy for e-commerce and supply chain tools. Manage support issues and improve product through user feedback.
What you’ll do
• Provide Tier 1 and Tier 2 technical support. • Conduct technical onboarding and training. • Manage support ticket queue and documentation. • Escalate bugs and verify fixes. • Gather customer feedback for product improvement.
What you’ll bring
• Experience troubleshooting web applications. • Familiarity with support ticket systems. • Basic log interpretation skills. • Ability to learn complex supply chain concepts. • Provide feedback on AI customer support agents.
Posted 2 hours ago