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Cox Enterprises
Supervisor Customer Care
Remote · United States · Full time · Mid level
$67.1k–$101k / year
About the role
Lead and oversee the Customer Care function to improve customer satisfaction and engagement. Manage customer contact channels and ensure professional issue resolution.
What you’ll do
• Supervise Customer Care team in call center environment. • Ensure timely and effective customer support. • Resolve staff inquiries and complex customer issues. • Maintain quality standards for Customer Care staff. • Identify and communicate department-wide improvement opportunities.
What you’ll bring
• High School Diploma/GED and 5 years related experience. • Analytical thinking and problem-solving skills. • Business acumen and understanding of industry trends. • Customer focus and ability to improve customer experience. • Ability to manage multiple priorities effectively.
Life at Cox Enterprises
Offers flexible vacation with pay, paid holidays, wellness hours, and additional paid time off. Provides health care insurance and retirement planning benefits.
About Cox Enterprises
Cox Automotive transforms the automotive industry with technology and consumer brands like Autotrader and Kelley Blue Book, focusing on stellar experiences for drivers and dealers.