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Student Support Officer
Remote · United States · Full time · Mid level
$952–$1k / month
About the role
Provide comprehensive support to online course students from enrollment to completion. Serve as the main contact for student inquiries and ensure a positive learning experience.
What you’ll do
• Respond to student inquiries via multiple channels. • Assist with enrollment and onboarding processes. • Resolve academic, technical, and administrative issues. • Monitor student progress and improve engagement. • Prepare reports on student satisfaction and progress.
What you’ll bring
• Experience in student support or customer service. • Strong written and verbal communication skills. • Proficient with online learning platforms and CRM. • Ability to empathize and provide solutions. • Strong organizational and multitasking skills.