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Rockwell Automation
Strategic Customer Success Manager
Remote · United States · Full time · Mid level
About the role
Manage a portfolio of accounts to ensure customers achieve value with Rockwell Automation's subscriptions and services. Drive adoption, renewals, and expansion of Annual Recurring Revenue.
What you’ll do
• Manage ARR targets for contracts and subscriptions. • Lead onboarding, adoption, expansion, and renewal motions. • Translate data into customer value to increase contracts. • Deliver Executive Business Reviews to main contacts. • Collaborate with sales to identify new contract opportunities.
What you’ll bring
• Bachelor's degree. • Legal authorization to work in the U.S. • Ability to travel 10-20%. • 2+ years customer or sales experience preferred. • Experience with Gainsight and PowerBI preferred.
Life at Rockwell Automation
Offers health insurance, 401k, paid time off, parental leave, and flexible work schedules. Committed to diversity and inclusion.
About Rockwell Automation
Rockwell Automation is a global technology leader helping manufacturers be more productive, sustainable, and agile with over 28,000 employees worldwide.