Find your next role
Discover roles across ambitious teams
11,834 jobs
- More jobs
Instructure
Sr. Customer Success Manager
Remote · USA · Full time · Senior level
About the role
Manage and nurture relationships with strategic members to drive engagement, adoption, and retention. Act as a trusted advisor using data and strategic planning to maximize platform value.
What you’ll do
• Develop and execute strategic account plans. • Own regular executive business reviews. • Monitor customer health metrics and mitigate risks. • Serve as primary contact for strategic members. • Drive product adoption and collaborate with Product Management.
What you’ll bring
• Bachelor’s degree in Business, Education, or Technology. • 5+ years in Customer Success or Sales in SaaS. • Experience managing $3M+ portfolios. • Proficient with generative AI tools. • Strong communication and stakeholder influence skills.
Life at Instructure
Offers competitive compensation, flexible work culture, generous time off, wellness programs, and professional development resources. Inclusive and supportive culture.
About Instructure
Instructure creates intuitive products to simplify learning and personal development, helping people grow and succeed throughout their lives.