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Salesforce
Software Engineering MTS, Production Support & AI Automation
Hyderabad, India · On-site · Full time · Entry level
About the role
Join Salesforce as an early-career software engineer to solve production challenges and build AI automation. Gain hands-on experience in production support and software development with mentorship.
What you’ll do
• Investigate and resolve support cases and production defects. • Build automation for recurring tasks and workflows. • Develop AI agents for case classification and knowledge retrieval. • Identify root causes and improve code and monitoring. • Participate in incident response and support rotations.
What you’ll bring
• 3+ years programming experience in languages like Python or Java. • Understanding of software engineering fundamentals. • Ability to investigate problems using logs and system behavior. • Curiosity about automation and AI-assisted development. • Degree in computer science or related field or equivalent experience.
Life at Salesforce
Salesforce offers mentoring, code review, and practical experience with benefits supporting work-life balance and AI tools to accelerate impact.
About Salesforce
Salesforce is the leading AI CRM company focused on innovation, workforce transformation, and customer success through AI-driven solutions.