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iTech AG
ServiceNow Customer Service Management Developer
Remote · United States · Full time · Mid level
About the role
Support design, development, and enhancement of ServiceNow CSM solutions to improve customer service workflows and experiences. Collaborate with stakeholders to modernize customer operations and automate workflows.
What you’ll do
• Design and develop ServiceNow CSM applications and workflows. • Implement Case Management and omnichannel engagement capabilities. • Build AI Agents and Virtual Agents within ServiceNow. • Integrate ServiceNow with external systems and APIs. • Participate in Agile ceremonies and support deployments.
What you’ll bring
• 3+ years ServiceNow development experience. • Experience with ServiceNow Customer Service Management. • Strong JavaScript and Flow Designer skills. • ServiceNow Certified System Administrator and Developer. • Ability to work collaboratively with stakeholders.
Life at iTech AG
iTech AG is an Equal Opportunity Employer committed to diversity and providing accommodations for individuals with disabilities.
About iTech AG
iTech AG provides IT services and solutions, focusing on enterprise customer service and case management on the ServiceNow platform.