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SIMS
Service Manager
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Oversee after-sales service operations ensuring efficient repairs, customer satisfaction, and warranty administration. Manage service centre personnel and coordinate spare parts availability.
What you’ll do
• Oversee daily service centre activities and repairs. • Supervise and coach service personnel. • Monitor and resolve customer complaints. • Manage warranty claims and documentation. • Coordinate spare parts availability.
What you’ll bring
• Bachelor's or HND in relevant engineering. • 6 years experience in after-sales service. • Experience managing service centres or teams. • Knowledge of consumer electronics and warranty management. • Strong leadership and communication skills.
About SIMS
SIMS Nigeria Limited is a nationwide consumer electronics business representing trusted brands like Samsung and Panasonic, committed to quality and innovation.