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Alloy
Senior Technical Support Engineer
Remote · Full time · Senior level
$90k–$110k / year
About the role
Lead complex support escalations and design long-term solutions for recurring issues. Mentor junior team members and improve customer experience.
What you’ll do
• Lead high-priority support issues involving multiple teams. • Serve as escalation point for urgent matters. • Deliver empathetic customer communication. • Participate in on-call rotation. • Represent Support in cross-functional meetings.
What you’ll bring
• 3+ years technical support experience in B2B SaaS. • Ability to resolve complex issues independently. • Strong verbal and written communication skills. • Experience with Product and Engineering collaboration. • Mentorship and team culture contribution.
Life at Alloy
Unlimited PTO, flexible work policy, stock options, medical/dental/vision plans, 401k match, paid parental leave, home office stipend, learning stipend, well-being benefits, hybrid work environment with NYC HQ.
About Alloy
Alloy helps financial companies solve identity risk problems to outpace fraud and serve more customers globally. Trusted by over 800 financial institutions and fintechs.