Find your next role
Discover roles across ambitious teams
7,353 jobs
- More jobs
AlphaSense
Senior Manager Customer Success Operations
Remote · USA · Senior level
$177k–$195k / year
About the role
Lead operationalization of customer success programs and strategic projects. Manage tools, systems, and processes to scale Customer Success.
What you’ll do
• Own operational roadmap and strategic customer projects. • Define and improve Customer Success processes. • Set framework for Customer Success metrics. • Manage escalation and resolve operational issues. • Lead Quarterly Business Review process.
What you’ll bring
• 8+ years in Revenue organization. • Prior people management experience. • Experience with CS systems like Salesforce, Gainsight. • Strong project management skills. • Excellent communication and cross-functional collaboration.
Life at AlphaSense
Offers performance-based bonus, equity, and generous benefits. Committed to equal opportunity and inclusive work environment.
About AlphaSense
AlphaSense provides AI-driven market intelligence to help companies make smarter decisions. Trusted by over 6,000 enterprise customers globally.