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OKX
Senior Manager Customer Complaints
Remote · EMEA · Full time · Senior level
About the role
Lead OKX's Global Customer Complaints Program ensuring regulatory compliance and effective oversight. Collaborate cross-functionally to turn complaints into actionable compliance intelligence and support regulatory responses.
What you’ll do
• Develop and track responses to regulatory inquiries and escalated complaints. • Maintain global regulatory alignment with local compliance teams. • Oversee complaints control framework and quality assurance. • Turn complaint data into compliance and conduct-risk intelligence. • Drive continuous improvement of complaint handling framework.
What you’ll bring
• Experience managing regulatory responses and escalated complaints. • Strong background in regulatory compliance and conduct risk. • Experience overseeing multi-jurisdictional compliance frameworks. • Strong regulatory judgment and root-cause analysis skills. • Excellent communication and stakeholder influence abilities.
Life at OKX
Competitive compensation, learning and development programs, team building events, comprehensive healthcare for employees and dependants.
About OKX
OKX is a leading crypto exchange and developer of OKX Wallet, providing access to crypto trading and decentralized applications globally.