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Axon
Senior Customer Technical Support Representative
Scottsdale, Arizona, United States · On-site · Full time · Senior level
About the role
Provide first class technical support to Axon customers via multiple communication channels. Troubleshoot hardware and software issues and meet performance goals.
What you’ll do
• Troubleshoot technical issues with products and software. • Build and maintain expertise of Axon products and policies. • Assist customers with problem solving and empathy. • Report bugs and trends to stakeholders. • Suggest process and performance improvements.
What you’ll bring
• Bachelor’s degree or equivalent experience preferred. • 1+ years technical support experience. • Excellent verbal and written communication skills. • Proficient with Windows, mobile devices, cloud solutions. • Must pass CJIS background check.
Life at Axon
Competitive salary with 401k match, paid time off, parental leave, medical benefits, wellness programs, learning and development, and employee resource groups.
About Axon
Axon develops devices and cloud software to address critical safety and justice issues, aiming to Protect Life.