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iLabs
Senior Customer Support Specialist
Remote · Sri Lanka · Full time · Senior level
About the role
Serve as the primary contact for customers and partners throughout the rental journey. Collaborate to resolve issues and improve operational performance.
What you’ll do
• Respond to customer inquiries via phone, email, and live chat. • Resolve customer complaints professionally within SLA. • Serve as primary contact for partners after onboarding. • Coordinate between customers, partners, and internal teams. • Contribute to continuous improvements in customer and partner experience.
What you’ll bring
• 3+ years in Customer Support or related fields. • Excellent verbal and written English communication. • Strong phone etiquette and customer handling skills. • Experience with CRM systems and ticketing platforms. • Comfortable working night shifts aligned with US time zones.
Life at iLabs
Culture driven by creativity, innovation, ownership, teamwork, and global impact. Opportunity to challenge norms and spark change.
About iLabs
iLabs is a global software product engineering company headquartered in Sri Lanka, delivering solutions in Web, eCommerce, Mobile, AI/ML, and Cloud technologies.