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Samsara

Senior Customer Success Manager

Remote · Mexico · Full time · Senior level

About the role

Manage customer relationships post-implementation to ensure fleet safety, efficiency, and sustainability. Collaborate cross-functionally to support customer success and growth.

What you’ll do

• Compose joint success plans with customers. • Orchestrate renewal-focused business reviews. • Explain Samsara platform capabilities. • Mitigate escalations and resolve issues. • Provide excellent customer service throughout service cycle.

What you’ll bring

• 2-5 years in Customer Success or related role. • Experience with technical products. • Solutions-oriented with strong problem-solving skills. • Bachelor’s degree. • Fluent in Spanish and English.

Life at Samsara

Flexible remote work model, professional development stipend, comprehensive health and parental leave plans. High-impact culture with career growth opportunities.

About Samsara

Samsara provides a Connected Operations Cloud platform using IoT data to improve safety, efficiency, and sustainability in physical operations globally.

Posted 14 hours ago