Find your next role
Discover roles across ambitious teams
12,853 jobs
- More jobs
Toast
Senior Customer Success Manager, RMM
Remote · US · Full time · Senior level
$90k–$120k / year
About the role
Serve as the main customer contact and trusted advisor to drive strategic partnerships and outcomes. Manage a regional book of business to ensure customer satisfaction, retention, and growth.
What you’ll do
• Build multi-threaded relationships with customer executives. • Retain and grow SaaS revenue through consultative engagement. • Drive product adoption tied to customer business goals. • Lead strategic business reviews with senior leaders. • Collaborate cross-functionally to resolve escalations.
What you’ll bring
• 6+ years account management experience. • Mid-Market or Enterprise customer management experience. • Strong leadership and teamwork skills. • Excellent communication and presentation skills. • Proven success meeting and exceeding goals.
Life at Toast
Offers competitive compensation, benefits, equity, and a hybrid work model. Values learning, inclusion, and employee growth.
About Toast
Toast creates technology to help restaurants and local businesses succeed digitally by improving operations, sales, customer engagement, and employee satisfaction.