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GitLab
Senior Customer Success Engineer
Remote · Japan · Full time · Senior level
About the role
Partner with customers across APJ to provide technical guidance and enablement for GitLab adoption. Support renewals and expansion by demonstrating measurable customer value.
What you’ll do
• Provide technical consultancy via Zoom and written channels. • Drive product adoption and customer value across APJ accounts. • Deliver technical guidance on DevSecOps workflows. • Plan and lead workshops, demos, and enablement sessions. • Contribute to documentation and mentor team members.
What you’ll bring
• Experience in technical consultancy via video and written channels. • Familiarity with DevSecOps workflows and practices. • Hands-on technical background in software or systems engineering. • Strong communication and collaboration skills. • Fluent in Japanese and English, based in Japan with full working rights.
Life at GitLab
Benefits include flexible paid time off, equity compensation, parental leave, and growth funds. Inclusive and supportive culture with resource groups.
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps, trusted by over 50 million users and many Fortune 100 companies to accelerate software delivery.