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Cribl
Senior Customer Success Engineer
Remote · United Kingdom · Full time · Senior level
$107k–$127k / year
About the role
Drive product adoption and ensure customer success through tailored engagements and scalable initiatives. Provide technical expertise and strategic guidance to customers.
What you’ll do
• Develop and deliver enablement materials to boost product adoption. • Act as a trusted technical advisor and troubleshoot complex issues. • Collaborate on 1:many content like webinars and workshops. • Engage strategically with customers to align business needs. • Analyze data to optimize engagement and mitigate churn.
What you’ll bring
• Strong understanding of data observability and security technologies. • Excellent communication and customer success mindset. • Analytical skills to diagnose and resolve technical challenges. • Experience creating and delivering technical content. • Ability to work cross-functionally and manage multiple projects.
Life at Cribl
Remote-first company with benefits including retirement support, paid holidays, remote office setup, equity, and wellness programs. Inclusive culture valuing diversity.
About Cribl
Cribl builds telemetry infrastructure for AI, partnering with IT and Security teams at major enterprises including half of the Fortune 100.