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Standard Bank Group
Quality Assurance Officer
Lagos, LA, Nigeria · On-site · Full time · Mid level
About the role
The Quality Assurance Officer monitors and improves administrative processes ensuring compliance and operational efficiency. The role supports continuous improvement initiatives to enhance stakeholder satisfaction.
What you’ll do
• Conduct periodic reviews of administrative processes. • Monitor adherence to SLAs and KPIs. • Identify process gaps and recommend corrective actions. • Support internal and external audits. • Prepare quality assurance reports and analytics.
What you’ll bring
• Bachelor's degree in related discipline. • 3 years experience in quality assurance or related fields. • Strong analytical and problem-solving skills. • Knowledge of quality management principles. • Understanding of corporate governance and compliance.
Life at Standard Bank Group
Standard Bank Group offers career-enhancing opportunities and a chance to work with talented professionals. The company is passionate about creating growth in Africa and meaningful value for clients and communities.
About Standard Bank Group
Standard Bank Group is a leading Africa-focused financial services group offering diverse financial solutions to individuals and businesses across the continent.