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Breakthrough
Product Support Specialist
Remote · United States · Full time · Mid level
$55k–$85k / year
About the role
Support clients by troubleshooting technical issues and improving self-serve resources. Collaborate closely with Customer Success and Product teams to enhance client experience.
What you’ll do
• Own and resolve client support tickets independently. • Run SQL queries and analyze logs to find root causes. • Manage and update the knowledge base and AI support tools. • Coordinate client website builds and track progress. • Test new software releases before client deployment.
What you’ll bring
• Working SQL skills with filters and joins. • Strong troubleshooting and problem-solving instincts. • Clear and warm communication skills. • Hands-on experience with AI tools. • Organized multitasking with support tickets and data entry.
Life at Breakthrough
Work in a growing startup focused on helping physical therapy practices grow with innovative software and AI tools.
About Breakthrough
Breakthrough builds websites and software for physical therapy practices, helping them convert leads into booked patients with AI-driven solutions.