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Fieldguide
Product Support Representative
Remote · UK · Full time · Mid level
$46.6k–$66.6k / year
About the role
Provide world-class technical support and customer success for Fieldguide's platform. Build trust and advocate for customers to enhance their experience and retention.
What you’ll do
• Respond quickly and accurately to client requests. • Provide technical support and troubleshoot issues. • Guide customers on platform features and best practices. • Communicate customer needs to internal teams. • Maintain and update support documentation.
What you’ll bring
• 1-3 years customer support experience. • Experience in customer-facing technical roles. • Team player with mission-first mindset. • Startup or scale-up experience. • Bias towards action and adaptability.
Life at Fieldguide
Fieldguide values diversity, inclusivity, and a supportive culture. Employees enjoy a remote-first environment and opportunities to build the future of business trust.
About Fieldguide
Fieldguide builds software to automate and streamline assurance and audit work in cybersecurity, privacy, and financial audit, enabling trust between businesses globally.