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Ellucian Company
Product Support Analyst
Remote · Mexico · Full time · Mid level
About the role
Provide front-line support for ERP and SIS applications in higher education. Troubleshoot client issues and manage cases end-to-end using ServiceNow.
What you’ll do
• Support ERP and SIS applications functionally and technically. • Troubleshoot finance, HR, procurement, CRM, BI modules. • Manage client cases using ServiceNow. • Collaborate with clients via calls and written communication. • Participate in 24/7 support rotation for global clients.
What you’ll bring
• 2-4 years supporting ERP and/or SIS in on-prem and SaaS. • Strong analytical and troubleshooting skills. • Experience with ServiceNow or similar ticketing systems. • Knowledge of Linux and Windows Server environments. • Understanding of REST APIs, SQL, networking, and cloud concepts.
Life at Ellucian Company
Comprehensive health coverage, Christmas bonus, saving fund, food coupons, 15 vacation days, Thrive Flex Program, charitable days, diversity programs, parental leave, referral bonuses, tuition reimbursement, and professional development.
About Ellucian Company
Ellucian powers innovation for higher education with AI-powered SaaS platforms serving over 21 million students globally.