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Anthropic
Product Manager (Technical), Product Support Experience
San Francisco, CA + more · Hybrid · Full time · Senior level
$385k–$460k / year
About the role
Lead the development of a world-class support experience for Anthropic's customers and Product Support team. Build systems that transform support cases into product fixes and improve user resolution.
What you’ll do
• Partner with support, billing, fraud, and engineering teams. • Define support-to-product feedback loop and metrics. • Own customer experience of getting unblocked. • Minimize impact of novel issues. • Drive product strategy for AI support layer.
What you’ll bring
• 7+ years product management experience. • Experience scaling technical platform products. • Ability to balance needs of multiple personas. • Strong understanding of complex technical systems. • Experience scaling LLM-based products.
Life at Anthropic
Competitive compensation and benefits, equity donation matching, generous vacation and parental leave, flexible hours, and collaborative office space.
About Anthropic
Anthropic is a public benefit corporation focused on creating reliable, interpretable, and steerable AI systems that are safe and beneficial for society.