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NICE
Product Customer Success Manager
Remote · United Kingdom - Remote · Full time · Mid level
About the role
Ensure ContactEngine is deployed effectively to drive client benefits and enable long-term account growth. Work with client stakeholders and internal teams to maximize contract value and expansion.
What you’ll do
• Understand client contract details and ensure fulfillment. • Identify journeys to achieve contract volumes and client value. • Maintain strategic client success plan based on business drivers. • Coordinate activities, enquiries and escalations with clients. • Deliver quarterly business reviews and communicate metrics.
What you’ll bring
• Undergraduate degree or relevant experience. • Project delivery experience in IT or customer-facing environment. • Process mapping and business requirements creation. • Strong commercial awareness and data analysis skills. • Relationship management and communication skills.
Life at NICE
NICE offers a dynamic, ambitious environment with a focus on innovation and career growth. It is an equal opportunity employer valuing diversity and inclusion.
About NICE
NICE Ltd. provides software used by over 25,000 global businesses to enhance customer experiences, fight financial crime, and ensure public safety. It is a market leader in AI, cloud, and digital technologies with 8,500 employees worldwide.