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AA Inclusion
Principal Customer Success Manager
Remote · United States · Full time · Senior level
About the role
Manage day-to-day operations for multiple customers ensuring quality service and client satisfaction. Act as primary contact for clients and collaborate with internal teams.
What you’ll do
• Manage operational functions for multiple customers. • Onboard new customers and handle escalated concerns. • Collaborate with internal and external stakeholders. • Prioritize tasks in a fast-paced environment. • Travel nationally up to 25%.
What you’ll bring
• High School Diploma or GED. • 3+ years Health Plan or PBM experience. • 3+ years Account Management experience. • Rx Claim and ServiceNow experience. • Ability to travel up to 25% domestically.
Life at AA Inclusion
You will be rewarded and recognized for your performance with clear direction and development opportunities.