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MasAlto
Owner Relations Team Lead
Remote · Mid level
About the role
Lead and develop the Owner Relations team across Latin America to ensure excellent owner communication and satisfaction. Manage escalations, monitor KPIs, and coordinate with departments to maintain high service standards.
What you’ll do
• Lead and support Owner Relations Specialists. • Monitor team productivity and KPIs. • Ensure timely, professional owner communication. • Manage escalations and resolve owner issues. • Coordinate with multiple departments for solutions.
What you’ll bring
• Experience in team leadership or client relations. • Strong communication and conflict-resolution skills. • Ability to manage multiple priorities. • Proactive and solution-oriented. • Professional proficiency in English and Spanish preferred.
About MasAlto
Corporate Stays provides furnished accommodations for corporate travelers with operations in Canada and Latin America.