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MicroSourcing
NOC/Service Desk Team Lead
Remote · Philippines · Full time · Mid level
About the role
Lead and oversee the NOC and Service Desk team to ensure timely incident resolution and service delivery. Provide technical guidance, mentor team members, and improve support processes.
What you’ll do
• Lead day-to-day NOC and Service Desk activities. • Monitor incident queues and service requests. • Provide technical guidance for escalated issues. • Coach and mentor team members. • Coordinate incident escalation and communication.
What you’ll bring
• Bachelor's degree or equivalent experience. • 5+ years in IT support or NOC operations. • Experience in team lead or supervisory role. • Strong IT support and incident management knowledge. • Familiarity with ITSM and monitoring tools.
Life at MicroSourcing
Competitive rewards, healthcare coverage, paid time-off, and performance bonuses. Inclusive culture with career growth and flexible work arrangements.
About MicroSourcing
MicroSourcing is the largest offshore managed services provider in the Philippines with over 9,000 professionals across 13 delivery centers.