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Samsara
Manager II, Customer Success
Remote · US · Full time · Mid level
$126k–$190k / year
About the role
Lead a team managing a high-volume portfolio of mid-market and large commercial customers. Drive renewal outcomes through improved programs, automation, and coaching.
What you’ll do
• Determine customer segmentation and engagement models. • Drive retention as primary operating decision. • Partner with Sales to drive account growth. • Hire, develop, and manage CSM team. • Champion AI-powered workflows and tools.
What you’ll bring
• 5+ years in Customer Success or Account Management. • 2+ years managing CSMs with 100+ accounts each. • Experience redesigning scale or digital CS models. • Strong analytical and data-driven skills. • Ability to lead through ambiguity and fast growth.
Life at Samsara
Flexible remote work model, professional development stipend, comprehensive health and parental leave plans. Inclusive and supportive culture.
About Samsara
Samsara provides a Connected Operations Cloud platform using IoT data to improve safety, efficiency, and sustainability in physical operations globally.