Find your next role
Discover roles across ambitious teams
3,313 jobs
- More jobs
Elation Health
Manager, Customer Support
Remote · Canada · Full time · Mid level
$77.8k–$99k / year
About the role
Lead a high-performing customer support team and optimize support operations using data-driven insights. Partner cross-functionally to improve customer outcomes and support systems.
What you’ll do
• Manage hiring, onboarding, development, and retention of support team. • Oversee daily case triage, routing, and escalation workflows. • Design experiments to improve resolution speed and customer satisfaction. • Build dashboards and define KPIs for support performance. • Collaborate with Engineering and Product teams for feedback loops.
What you’ll bring
• 5+ years in technical support or customer success operations. • 2+ years managing people in support or customer operations. • Experience with SaaS or technical products requiring troubleshooting. • Data fluency in building dashboards and analyzing trends. • Strong coaching, systems thinking, and cross-functional collaboration skills.
Life at Elation Health
Elation values diversity and inclusion, offering a supportive and equal opportunity work environment.
About Elation Health
Elation Health provides a cloud-based clinical platform focused on improving physician and patient quality of life.