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GitLab
Manager, Customer Success
Remote · United States · Full time · Mid level
About the role
Lead a North America-based team to drive customer adoption, measurable outcomes, and trusted partnerships. Coach Customer Success Managers and Architects to support account health and renewals.
What you’ll do
• Lead Customer Success Managers and Architects. • Coach team members for growth and execution. • Partner with Director to define goals and priorities. • Develop senior-level customer relationships. • Collaborate with Sales, Product, and Engineering teams.
What you’ll bring
• Experience leading customer-facing teams. • Knowledge of software development lifecycle and agile. • Familiarity with cloud and container technologies. • Ability to translate strategy into initiatives. • Strong communication and coaching skills.
Life at GitLab
Benefits include health support, flexible PTO, equity compensation, and parental leave. Growth and development fund available.
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps, trusted by over 50 million users and 50% of the Fortune 100 to accelerate software delivery.