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Archy
Manager, Customer Experience IT
Remote · United States · Full time · Mid level
$100k–$130k / year
About the role
Lead a team of Migration Technical Customer Support Specialists managing technical steps before dental practice go-lives. Handle escalations, coach specialists, and build scalable migration systems.
What you’ll do
• Lead and coach technical support team. • Manage technical go-live readiness. • Handle complex technical escalations. • Develop operational processes and documentation. • Collaborate cross-functionally with Product and Engineering.
What you’ll bring
• 3+ years managing technical support or IT teams. • Experience with remote desktop tools and scripting. • Background in SaaS and healthcare preferred. • Ability to translate technical issues for non-technical staff. • Exposure to dental imaging software/hardware is a plus.
Life at Archy
Competitive salary and equity with performance incentives. Health, dental, vision insurance, 401(k), flexible vacation, and remote-friendly culture.
About Archy
Archy provides AI-driven dental practice management software to modernize dental offices and improve operational efficiency.