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GitLab
Manager, Assigned Support Engineering (EMEA)
Remote · UK · Full time · Mid level
About the role
Manage a team of Assigned Support Engineers providing proactive technical support to GitLab's largest enterprise customers. Improve customer relationships and the ASE program to deliver measurable outcomes and ROI.
What you’ll do
• Hire, coach, and develop Assigned Support Engineers. • Lead escalations and work with cross-functional teams. • Set goals, track progress, and prioritize team workload. • Work with account teams to recover at-risk customers. • Improve ASE program through initiatives and automation.
What you’ll bring
• 5+ years technical support experience, 2+ years managing teams. • Experience with enterprise customer support and escalations. • Strong written communication and customer-centric approach. • Technical foundation in Linux, web development, Git, DevOps. • Ability to lead remote, globally distributed teams.
Life at GitLab
Benefits include health, financial, and well-being support, flexible PTO, equity compensation, and parental leave. Growth and development fund available.
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps used by over 50 million users and many Fortune 100 companies to improve software development and security.