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Bertelsmann-Jobs
IT Service Desk Analyst
Brasov, Romania · Hybrid · Full time · Mid level
About the role
Provide first and second level IT support to internal and external customers in the energy sector. Handle incidents and service requests across multiple communication channels ensuring high customer satisfaction.
What you’ll do
• First and second level IT support. • Accept support requests via phone, email, chat, ticketing. • Analyze and resolve technical incidents. • Remote troubleshooting with Microsoft Anydesk or Citrix. • Monitor tickets to ensure SLA adherence.
What you’ll bring
• Completed IT vocational training or equivalent experience. • Experience in 1st and/or 2nd level IT support. • Proficient with Windows 10/11 and Microsoft 365. • Fluent in English and German. • Experience with Active Directory and Citrix environments.
Life at Bertelsmann-Jobs
Offers competitive salary, flexible benefits platform, private medical insurance, 24 vacation days plus birthday leave. Supportive team environment with certified training and career growth opportunities.
About Bertelsmann-Jobs
Arvato Systems is an international IT specialist supporting digital transformation with cloud solutions and IT operations. Part of Bertelsmann, it partners with AWS, Google, Microsoft, and SAP.