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Wiocc
IT & Systems Support Engineer
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Deliver frontline user support, IT helpdesk services, and systems administration for end-user equipment, enterprise applications, and network infrastructure.
What you’ll do
• Provide Level 1/2 IT helpdesk support and user training. • Troubleshoot and resolve technical issues within SLA. • Administer user accounts and endpoint management. • Assist with LAN/WAN troubleshooting and network support. • Monitor cybersecurity and enforce compliance policies.
What you’ll bring
• Bachelor’s degree in Computer Science or related field. • 3 to 5 years in Level 2 technical support. • Knowledge of Active Directory and Microsoft Intune. • Understanding of IP addressing, DNS, DHCP, VLANs. • Experience supporting VoIP/PBX telephone systems.
About Wiocc
WIOCC is a leading provider of carrier-scale, future-proofed network infrastructure across Africa, meeting demand for reliable high-speed capacity.