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Element Technologies
Inside Service Engineer
Remote · United States · Full time · Mid level
$50k / year
About the role
Provide prompt technical support remotely to users, resolving issues and maintaining client systems. Manage tickets, documentation, and collaborate with the team to ensure smooth operations.
What you’ll do
• Support client desktops and virtual environments remotely. • Maintain documentation using ITGlue and Connectwise PSA. • Manage ticket resolution and follow-ups. • Provide daily customer interaction with professionalism. • Attend team meetings and improve technical skills.
What you’ll bring
• 2-year technical degree and 1-5 years support experience. • Experience with MSP preferred but not required. • Certifications like A+ or Network+ preferred. • Familiarity with Active Directory, IT Glue, Connectwise PSA. • Strong communication and problem-solving skills.
Life at Element Technologies
Element values long-term client relationships and fosters a supportive, innovative team culture. The company supports remote work with occasional local in-person interviews.
About Element Technologies
Element Technologies is an IT outsourcing firm serving small and mid-size businesses for over 30 years, focusing on customer service and technical support.