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Cloudbeds
Hypercare Representative
Remote · LATAM · Full time · Mid level
About the role
Support clients during critical post-launch phase of their hospitality platform. Provide strategic operational partnership and personalized assistance to ensure smooth transitions.
What you’ll do
• Own post-go-live safety net with intensive interaction cadences. • Adopt AI tools to handle repetitive technical questions. • Manage high-priority, fast-paced ticket queue. • Investigate technical issues and collaborate with product specialists. • Facilitate transition to long-term product utilization.
What you’ll bring
• 3+ years hospitality or relevant B2B SaaS experience. • Strong technical aptitude and AI tool proficiency. • High emotional intelligence and trust-building skills. • Ability to manage fast-paced, complex schedules. • Hospitality degree preferred.
Life at Cloudbeds
Remote-first culture with PTO, paid parental leave, home office stipend, and professional development.
About Cloudbeds
Cloudbeds provides a hospitality platform powering hotels in 150 countries, integrating AI to transform hotel operations and commercial strategy.