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Ellasot Consulting
Front Desk Manager
Port Harcourt, Rivers, Nigeria · On-site · Full time · Mid level
About the role
Oversee front desk operations, supervise staff, manage guest reservations and inquiries, and ensure excellent customer service.
What you’ll do
• Supervise daily front desk and reception activities. • Manage guest check-ins, check-outs, and reservations. • Handle customer inquiries, complaints, and special requests. • Train and evaluate front desk staff. • Coordinate with other departments for smooth operations.
What you’ll bring
• OND in Hospitality Management or related field. • 2-3 years experience in front desk or hospitality. • Supervisory or team management experience preferred. • Excellent communication and customer service skills. • Proficiency in Microsoft Office and reservation systems.