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Front Desk Manager
Ijaiye/Ojokoro, Lagos, Nigeria · On-site · Full time · Mid level
₦70k–₦150k / month
About the role
Manage front desk operations including guest check-in, check-out, and inquiries. Ensure smooth coordination with housekeeping and resolve guest concerns professionally.
What you’ll do
• Welcome and attend to guests professionally. • Manage guest check-in and check-out procedures. • Handle phone calls, bookings, and customer inquiries. • Process payments and maintain accurate guest records. • Coordinate with housekeeping for room readiness. • Resolve guest concerns and escalate issues when necessary.
What you’ll bring
• OND/HND qualification. • Experience in customer service, hospitality, or related roles preferred. • Excellent communication and interpersonal skills. • Basic computer knowledge and ability to learn booking systems. • Ability to work shifts, weekends, and public holidays.